Privacy policy
Who we are
Eleven Stripes ("we", "us", "our") operates this website. Our contact is hello@elevenstripes.co.
What we collect
When you place an order, contact us, or sign up for emails, we collect: name, email, shipping address, billing address, phone number (optional), and payment information. Payment information is processed by Shopify Payments — we never see or store your full card number.
We also automatically collect device, browser, and traffic information when you visit the site, including IP address, pages viewed, and referring sources. This is collected via cookies and standard analytics tools including Shopify Analytics, the Meta Pixel, and Google Analytics.
How we use your information
- To fulfill and ship your orders
- To communicate about your order, shipping, and customer service requests
- To send marketing emails if you've opted in (you can opt out anytime via the link in any email)
- To improve our site, products, and ads
- To detect and prevent fraud
Sharing your information
We share information with our production and shipping partners (Printify and connected carriers), our payment processor (Shopify Payments), and our marketing platforms (Meta, Google). We do not sell your personal information.
Your rights
You have the right to access, correct, or delete the personal information we hold about you. To make a request, email hello@elevenstripes.co. We'll respond within 30 days.
California residents have specific rights under the CCPA. EU and UK residents have rights under GDPR. Reach out and we'll honor all applicable rights.
Cookies
We use cookies for site functionality (cart, login), analytics, and advertising. You can disable cookies in your browser, though some site features may not work as expected.
Children
Our site is not directed at anyone under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy occasionally. Material changes will be announced on this page with an updated date.
Last updated: May 2026.